Thanks for trusting me with your business. This page has everything you need to get us started, so keep it handy for the first few weeks.
There are just three things to do, and none of them take long.
Pick a time that suits you. We'll go through your answers, agree the priorities and choose what we tackle first.
Book my call8 short questions, about 15 minutes. If it's back two working days before our call, I'll come in with a head start. Rough answers are completely fine.
Start the questionsI'll send a short list of the systems I'll need to get into. Where you can, add me as my own user rather than sharing your login. It's safer for you and keeps a clear record of what I've done.
We agree your priorities for the first month, how often we check in and what you'd like in your updates.
Before I change anything, I look at how work moves through your business now. That way we fix the real gaps, not the ones that just look like gaps.
I set up a simple tracker so you and your team can see what's happening, who's doing it and when it's due.
A short note from me with what I've found, what's underway and anything I need from you.
I'll check in at two weeks to make sure I'm focused on what matters to you. At one month we look at how the hours are tracking and adjust if we need to.
Monday to Thursday, 9am to 2:30pm Adelaide time. I'm offline during South Australian school holidays, and I'll always give you plenty of notice before a break.
Message me any time. If it's outside those hours, I'll pick it up as soon as I'm back.
Our calls, messages and prep all come out of your package hours. I'll keep you posted on where they're at, and I'll always check with you before going over.
All prices are in AUD and exclude GST.
Please don't email me passwords. I'll send you a secure way to share access, and I only ask for what I need for the work we've agreed.
Email is best: [email protected]
Your service agreement has the full terms if you ever need them.
Any questions before our first call, just reply to my welcome email or drop me a line at [email protected].
Kally
Ever Tide Co